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At SheerPeptide, we maintain rigorous quality control and environmental stability protocols. Due to the sensitive nature of research-grade peptides and the requirement for climate-controlled storage, we have established the following policy regarding returns and refunds.
1. Return Policy
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Final Sale: To ensure the molecular integrity and purity of our catalog, all sales are considered final.
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Safety Protocols: Once a product has left our fulfillment center, we cannot guarantee its storage conditions. Therefore, we do not accept returns of opened or unopened vials to prevent cross-contamination and to protect the integrity of the research supply chain.
2. Damaged or Incorrect Shipments
We stand behind the accuracy of our fulfillment process. If there is a discrepancy with your order:
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Reporting Window: Any claims for damaged items or shipment errors must be submitted via our Technical Inquiry Form within 72 hours of confirmed delivery.
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Required Documentation: Please provide your Order ID and photographic evidence of the damaged packaging or incorrect product labels.
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Resolution: Validated claims for damaged or incorrect items will be eligible for a complimentary replacement at no additional cost to the researcher.
3. Refund Eligibility
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Order Cancellations: Requests for cancellations must be submitted before the order enters the “Dispatched” status. Once a tracking number has been generated and the package has left our facility, the order can no longer be canceled or refunded.
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Non-Delivery: If an order is lost in transit by the carrier, we will initiate an investigation. Upon confirmation of loss, a replacement shipment will be prioritized.
4. Analytical Discrepancies
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Data-Backed Claims: If you believe a compound does not meet the specifications outlined in its Certificate of Analysis (COA), please submit your independent HPLC or MS testing data through our secure form.
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Technical Review: Our laboratory team will review your findings. If a purity or identity discrepancy is verified, we will issue a full refund or immediate replacement of the affected batch.
